#Turbify Here is an example of the typical interaction with tech support regarding the FUBAR of the Blog site. Constantly trying to blame their failures as my fault. And there are gaps of many days or even weeks before I get a nonsense reply.
This particular email chain started on May 1st.
On Monday, May 22, 2023 at 01:35:33 PM CDT, Turbify Customer Experience <customer-experience@turbify.com>
Hello Michael,
Thank you for your patience with this process.
Good news, we have taken steps on our end that have resolved the issue and you should now be able to see your site loading as intended. The cause for your issue is the error logging on your site triggering resource abuse suspensions. Please review your site and the errors it is generating to resolve them as they may again trigger an abuse suspension if they are not addressed.
If you encounter further issues or have additional questions, please reply and let us know.
Thank you again for your patience with this process. We appreciate your business and look forward to assisting you in the future.
Regards,
Aaron Turbify Support
From: Michael Legel [mjlegel@yahoo.com] Sent: 5/23/2023 12:49 AM To: customer-experience@turbify.com Subject: Re: Error - Account Suspended on the Website (Case: 01859907)
Could you tell me please what file contains the error logs and what directory to look into? Thanks, Michael
On Thursday, June 8, 2023 at 04:04:24 PM CDT, Turbify Customer Experience <customer-experience@turbify.com>
Hello Michael,
Thank you for your reply.
The error log can be found by searching for error_log in your file manager, once found select it and click the view option to see the errors.
If you encounter further issues or have additional questions, please reply and let us know.
Thank you again for your patience with this process. We appreciate your business and look forward to assisting you in the future.
Regards,
Aaron Turbify Support
From: Michael Legel [mjlegel@yahoo.com] Sent: 6/9/2023 12:53 AM To: customer-experience@turbify.com Subject: Re: Error - Account Suspended on the Website (Case: 01859907)
I searched for error_log, none exist?
Michael
Turbify Customer Experience <customer-experience@turbify.com> To:mjlegel@yahoo.com Fri, Jun 9 at 12:21 PM Hello Michael,
Thank you for your checking on that.
In reviewing I have confirmed that no new errors are being recorded by our server which would cause the error_log file to generate. You may still want to review the coding of your site but at this point the issue appears to be fully resolved.
If you encounter further issues or have additional questions, please reply and let us know.
Thank you again for your patience with this process. We appreciate your business and look forward to assisting you in the future.
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