#2 Click this link to see Blog page --> 07/03/2018 The saga continues with our new #HeatPump system. After agreeing they would install the top of the line Infinity WiFi thermostat the salesman and installer came to the trailer. After a few minutes of looking at the air exchange system the installer says he cant make the Infinity thermostat work because we have the wrong air exchange system installed. He cant make it work to control humidity. He goes on to say the air exchange cabinet we should have gotten is too big to fit in the space we have and puts everything back the way it was. He also explains he thinks he can make it work with some other thermostat and it will be adequate. I tell him I didnt pay for adequate or some rigged up hybrid collection of mismatched equipment. He leaves saying he will have to look into what he can do for me like hes doing me a big effing favor. I get on Google and figure out which Carrier air exchange will match the heat pump unit we have and the Infinity thermostat. Which, by the way, is then all part of the Infinity series of equipment that is matched to work together. As I was told I would get originally. I email this information to the salesman and he calls me back a few minutes later. Now they have decided they can make it work and have scheduled Friday to come out, take out the air exchange cabinet they installed in the trailer and install the new one along with the proper WiFi thermostat. All for the same price originally quoted. The installer blames the salesman and the salesman blames the factory people who told him the equipment would work. Etc. I dont know how it all got screwed up but I shouldnt have to take a crash course in HVAC to sort it out for them. I wonder how many people just accept what they are sold and end up wasting money? It would do absolutely no good to have a state of the art heat pump matched with a thermostat and blower system that doesnt use the full potential of the heat pump to control temperature and humidity. |
MjL |